WSTA Annual Conference
January 26th - 28th | Long Beach, CA
Guest Speaker
Ray Naeini
EMERGE and OnviSource Chairman and CEO
Going Beyond Artificial Intelligence - And What it Means
to the TAS and Teleservice Industry
Mr. Naeini will explore what is next beyond today’s AI and how AI advancements, including intelligent virtual agents with human-like qualities and multilingual capabilities, can empower TAS agents and create future-ready operations.
ABOUT EMERGE
EMERGE isn’t just a group, it’s a collective aimed at excellence
Whether you’re a teleservice, BPO, or enterprise contact center, you'll have opportunities to connect with peers, solution providers, and industry advocacy groups worldwide to exchange ideas and establish best practices. Ultimately, the goal is to help you improve workforce performance, enhance customer loyalty and satisfaction, and boost business productivity.
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EMERGE will offer its members a comprehensive range of benefits, all designed to enhance operations and drive excellence:
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Optimized communication and collaboration venues to engagement with subject matter experts and industry leaders
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Dissemination of AI-driven knowledge and actionable insights
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Implementation of best practices
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Effectiveness tracking and assessment
OnviSource and its parent company, Omvix, announce the formation of the EMERGE Global Member Association for Excellence
A GLOBAL MEMBER ASSOCIATION
The EMERGE Vision
To empower contact centers and enterprises worldwide to achieve transformational excellence in workforce performance, customer satisfaction, and business productivity.
EMERGE is poised to make a significant global impact. By joining EMERGE, members become integral parts of a global community, driving excellence in contact centers and enterprises and making a difference on a global scale.
EMERGE will consist of tailored forums aligned with BPOs, contact centers, enterprises, TAS, and teleservice organizations to connect peers and exchange and establish ideas and best practices on a global basis.
Cross-industry events, webinars, and business insight programs will standardize excellence across workforce performance, engagement, and experience - customer experience, retention and loyalty – business productivity and automation - regulatory and compliance - and other key topics.
EMERGE will provide global members with opportunities to unify products from various vendors to eliminate siloed solutions, identify growth opportunities, and protect their business and industry with support from advocacy groups.
