Resources & Events
Progressive Next-Gen AI: Transforming Today’s Contact Centers to Intelligent Contact Centers
Explore how AI today can evolve into AI Agents and Agentic AI augmented by applied Artificial Wisdom. Learn how AI-driven solutions can be practically implemented using a step-by-step framework to enhance agent performance, customer loyalty and operational efficiency.
Webinar
How Companies Can Transform Customer Interactions and Adapt to Rising Expectations
Sheri Greenhaus, Managing Partner at CrmXchange, sat down with Ray Naeini, CEO and Chairman of EMERGE, for an executive interview.
Executive Interview
Enhancing Business Growth through Customer Experience and Lifetime Value Management
How organizations can use CX and Customer Lifetime Value to drive sustainable growth by focusing on the long-term value of customer relationships.
Whitepaper
Customer Lifetime Value Management is more than just great CX
Gain a clear understanding of the impact of Customer Lifetime Value on your business. CX experts discuss how to plan for customer satisfaction, growth and retention, customer churn prevention or even lost customer recovery.
Webinar
Transitioning to Intelligent Transformation
How to Transform Your Business to an Intelligent Enterprise
Whitepaper
From Workforce Performance Improvement to Hyper Performance in the Contact Center
Understand the distinction between improving workforce performance and reaching hyper performance and develop strategies to achieve them.
Blog
Mastering Organic Growth: A Win-Away Strategy for Business Success Using Hyper-Performance Principles
Dive into key concepts of win-away growth, examine why some companies struggle to compete, and explore the principles of hyper-performance that deliver a competitive edge.
Blog
The Analytics That Lead to Hyper Performance
How to use enterprise integration, hyper and meta analytics, and automated follow-up actions that can streamline processes, improve efficiency, and deliver a superior customer experience.
Webinar
Achieving Excellence: Contact Center Trends and Technologies
Trends and technologies shaping the future of contact centers that deliver outstanding customer experiences, optimize workforce performance, and boost business productivity.
Webinar
Practical Tips to Address Agent Attrition in the Contact Center
How to create a supportive, engaging, productive work environment that fosters agent retention.
Webinar
Don't Rip & Replace: Unify the Enterprise & Contact Center
Contact centers and enterprises with technology debt often miss out on insights that drive decision-making. Explore how to get the answers you’re looking for without sacrificing what's already in place.
Webinar
Some resources on this page are sponsored.