Resources & Events

How organizations can use CX and Customer Lifetime Value to drive sustainable growth by focusing on the long-term value of customer relationships.

Gain a clear understanding of the impact of Customer Lifetime Value on your business. CX experts discuss how to plan for customer satisfaction, growth and retention, customer churn prevention or even lost customer recovery.

How to Transform Your Business to an Intelligent Enterprise

Understand the distinction between improving workforce performance and reaching hyper performance and develop strategies to achieve them.

Dive into key concepts of win-away growth, examine why some companies struggle to compete, and explore the principles of hyper-performance that deliver a competitive edge.

How to use enterprise integration, hyper and meta analytics, and automated follow-up actions that can streamline processes, improve efficiency, and deliver a superior customer experience.

Trends and technologies shaping the future of contact centers that deliver outstanding customer experiences, optimize workforce performance, and boost business productivity.

How to create a supportive, engaging, productive work environment that fosters agent retention.

Contact centers and enterprises with technology debt often miss out on insights that drive decision-making. Explore how to get the answers you’re looking for without sacrificing what's already in place.