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Achieving Excellence – Contact Center Trends and Technologies

Thu, Jun 20

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https://us02web.zoom.us/webinar/register/WN

Contact centers must deliver consistently outstanding customer experiences, improve and optimize workforce performance, and strengthen overall business productivity. That’s a large ask with lots of moving parts.

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Achieving Excellence – Contact Center Trends and Technologies
Achieving Excellence – Contact Center Trends and Technologies

Time & Location

Jun 20, 2024, 9:30 AM – 10:30 AM CDT

https://us02web.zoom.us/webinar/register/WN

About the Event

Join contact center industry experts for our third in the EMERGE webinar  series as they tackle some of the most important topics facing leading  BPOs and contact centers today.

  • How to ensure smooth conversations and frictionless agent experiences
  • Why overall understanding of agent performance based on automated  quality assurance, speech analytics, soft skills, and compliance  adherence is critical to success
  • The role of self-service and Intelligent Virtual Agents for CX and EX 
  • How to deliver seamless communication between agents, supervisors, and escalation teams
  • What are the right tools and technologies to help reinforce a positive work environment? 
  • The power of automation to reduce manual effort, increase time to response, and decrease overall costs

Tickets

  • Regular

    $20.00
    +$0.50 service fee
    Sale ended

  • Members

    $10.00
    +$0.25 service fee
    Sale ended

Total

$0.00

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