Achieving Excellence – Contact Center Trends and Technologies
Thu, Jun 20
|https://us02web.zoom.us/webinar/register/WN
Contact centers must deliver consistently outstanding customer experiences, improve and optimize workforce performance, and strengthen overall business productivity. That’s a large ask with lots of moving parts.
Time & Location
Jun 20, 2024, 9:30 AM – 10:30 AM CDT
https://us02web.zoom.us/webinar/register/WN
About the Event
Join contact center industry experts for our third in the EMERGE webinar series as they tackle some of the most important topics facing leading BPOs and contact centers today.
How to ensure smooth conversations and frictionless agent experiences
Why overall understanding of agent performance based on automated quality assurance, speech analytics, soft skills, and compliance adherence is critical to success
The role of self-service and Intelligent Virtual Agents for CX and EX
How to deliver seamless communication between agents, supervisors, and escalation teams
What are the right tools and technologies to help reinforce a positive work environment?
Tickets
Regular
$20.00
+$0.50 ticket service fee
Sale endedMembers
$10.00
+$0.25 ticket service fee
Sale ended